They are all wrong: A shameful reply from Inout Scripts scammer

I got a reply from the Inout Scripts Executive. Unfortunately, they did not admit they are phishing scammers and promise to revise these fake scripts, but falsely criticized my server and DNS. The fact about my server and DNS are as follows:

They just overstated these Inoutscripts softwares to induce customers to buy. Finally, they took the cash and left us nothing working.

All the 13 Inout Scripts I purchased are full of bugs, and they are phishing scamming softwares.

My servers, network, DNS are all normal and working with all kind of scripts, free open source scripts or commercial scripts, except the Inout Scripts. My other sites, www.upfan.net, www.baojii.com, have been running fast and well.

My server is Dell R820 enriched with Plesk. There are no errors with my servers according to the assessment of Plesk specialists.

We did not switch on Firewall at all. We have no firewall restriction to our servers. All my websites have been running fast and well, except the Inout Scripts.

My internet gateway works very fast, and everyone can PIN it by its IP or domain.

The homepage of Inoutscripts search engine v8 has 32 bugs, which you can refer to my other post.

I bought 2 APPs from them, but they did not give me the softwares so far.

These Indian scammers, Jacob, Kumar, Nair, and Saranya are all guilty. 

If you are a victim, feel free to contact me. Let's bring these bad guys to justice.

My attorney and I have been working closely with official departments. Our 200 page report will be published openly.

(The below is the reply from Inoutscripts)

Dear Client,

I would like to gracefully tell you that your allegations on our scripts and its efficiency are FALSE.

We don't deny the fact that you faced problems with a couple of software (which rely on/crawl third party services/websites), with legitimate reasons and we explained to you clearly.

As we(our engineers) informed you already multiple times in the past, many websites were being blocked by your firewall (either firewall set by your host or the firewall set by your country [ You host that within China I believe and as you know China has strict firewall guidelines]. Since the core of your spider, search engine software is crawling third-party websites, under a firewall, it remains very slow and blocking.

Also as we indicated you clearly, your server's internet gateway (the internet connection attached to it) worked extremely slow (especially the download speed, [upload seemed to be ok]) even for very simple downloads. It's a pure hardware/networking/DNS issue where we don't have any control at all. We proved you this many times sharing screenshots and the estimated time left showing for simple internet file/image downloads. It has nothing to do with the script. Under such scenario, irrespective your server may have a high spec, internet-based services(specially which required a lot of data in - like spiders) cannot run fast.

Also for the same reason we guess, most of our connections to your server was also getting failed. We explained this clearly to you multiple times but you did not understand this it seems.

We always assisted/helped you to give you full support without any reluctance (even though we had to provide extended support several, several months on this, without complaining, even though we were not responsible on this). Setting up your hardware/server resources is technically not our responsibility, yet we offered you free, unconditional help, every time we could do.

Please note that you observed the same slowness to crawl the web when you've used third-party software (Nutch for instance) also.

We are always happy to help you even further, to the extent possible for us (hardware/network level fixing we cannot do since we have no access to your datacenter).

If you can (even temporarily) hire a server somewhere outside the firewalls restrictions (preferably outside China, because of China's firewall restrictions), we can help you and show the crawlers working perfectly. We told this multiple times and you denied this without reasons.

We are still, even after your reviews, 100% willing to assist you, if you are willing to co-operate and understand the DNS, internet and firewall issues you have with your service provider. We value each of our customers, including you, and will do everything possible to help you on their issues.

Looking forward to unconditionally helping you on this!

Thanks,
Inout Scripts Executive.